Know where users get stuck
A UX audit of your website, web app or mobile app against your key journeys, such as sign-up, enquiry or checkout, with every finding ranked by impact and effort.
UI/UX design & audit · Singapore
UI/UX design agency in Singapore
As a UI/UX design agency in Singapore, we design websites and web apps that people find easy to use, so more of them finish signing up, booking or buying. Already have a site or app? A UX audit shows where users get stuck and what to fix first.
- Fewer drop-offs
- Clickable Figma prototypes
- Usability testing when it counts
- Clear UX audits
Design✦ How it works
What's included
01What can a UI/UX design agency do for you?
Designs based on real users
Built on who your users are, what they came to do and what gets in their way, using your analytics, your staff and conversations with customers.
Journeys that make sense
Navigation, labels and content order are planned first, then wireframes for the key screens, so the path is clear before any visuals.
Screens that feel like your brand
Screen designs made in Figma from shared styles and components, with clickable prototypes you can try before development starts.
Problems found before launch
Real users try to complete tasks on your site, prototype or app. Wherever they hesitate or give up, the design is changed.
Easy to use on any device
Every screen works on smaller devices, and common accessibility issues such as low colour contrast, small tap targets and missing form labels are fixed.
Not sure where to start?
Tell us what your site or app needs to do and we will suggest a plan, with a clear quote.
See it in action
See where people give up, then fix that screen
You see each step of your user journey and where people leave. We redesign the screen that loses the most, so fewer people stop halfway.
Example journey. Of 100 visitors, 64 reach the product page, 23 reach sign up and 19 finish. The sign up screen has the biggest drop. Before the fix it asks for seven fields, shows password rules only after an error and hides the button below the screen. After the fix it asks for two fields, shows the rules upfront and keeps the button in view.
Example journey and numbers
Why it works
02Why fewer problems reach your users
Issues are found across your key journeys before anything is built.
Your whole product covered
The audit follows each key journey, from the first screen to the last step of checkout.
Inconsistencies caught
Mismatched components, low contrast and repeated friction points are flagged screen by screen.
Layouts to compare, early
You see several layout directions early, and the strongest one is refined and tested with users.
How it works
03How does a UI/UX design project work?
- 1
Brief
We agree your goals, the users that matter and the journeys to focus on. Analytics access helps if you have it.
- 2
Research and audit
Your current website or app is checked screen by screen on desktop and mobile, alongside how your users actually use it.
- 3
Design and test
Wireframes first, then UI designs and clickable prototypes in Figma, tested with users and revised before development starts.
- 4
Handover
You get the Figma files, the design system and a prioritised report. We can build the designs, or walk your developers through them.
What should a
What should a UI/UX design project deliver?
Agree the deliverables before you hire any UX agency in Singapore, so you can compare proposals like for like. Your brief decides which of these your project needs.
Findings and priorities
What your analytics, staff, users and the audit show, with each issue ranked by impact and effort.
Sitemap, flows and wireframes
The structure of the site or app and the path through each key journey, agreed before any visual design.
UI designs and a clickable prototype
Final screens in Figma for desktop and mobile, linked into a prototype you can click through and test.
A clear developer handover
Components, spacing and states documented in the Figma file, plus a walkthrough for whoever builds it.
Files you own
The Figma files and design system are yours at the end of the project, and any team can keep working on them.
Will my developers
Will my developers be able to use the designs?
Every project ends with Figma files your team can keep using, whoever builds the product.
Consistent screens as you grow
Colours, type, spacing, buttons and form fields are defined once in Figma and reused, so new pages match the old ones.
No guesswork when it is built
Empty, loading, error and success states are designed alongside the main screens.
One studio from design to launch
If we build it too, the designs go straight into development. If your own developers build it, they get a walkthrough of the files.
Want a second opinion on your site or app?
Send us a link or your brief, and we will tell you what we would fix first.
01
What does UI/UX design do for a website or web app?
UX design decides how a product works. It covers what users see first, how they move between screens and what happens when something goes wrong. UI design decides how it looks, from type and colour to spacing and components. Good UI/UX design handles both together, so every screen helps people finish what they came to do.
For websites, that means a clear path to an enquiry, booking or purchase. For web apps such as customer portals, dashboards and admin tools, it means flows that work for each user role, with empty, loading and error states designed too. Because we also build websites and web apps, what launches stays close to what you approved.
02
What does a UX audit cover?
A UX audit is an expert check of how your website, web app or mobile app looks, feels and works for real users. It covers usability, navigation, content order, visual consistency and the key journeys that lead to a sale, sign-up or enquiry.
You get specific findings with screenshots, ranked by impact and effort, and a walkthrough of what to fix first.
03
Do I need usability testing as well as an audit?
An audit shows where a product breaks usability principles. Usability testing shows what real users do. People are given tasks on your site or prototype, and you see where they hesitate, misread a label or give up. Many projects need only one of the two, and we tell you which.
Testing is worth it when the stakes are high, such as a checkout, a sign-up flow or a redesign of your most visited pages. A prototype is usually the cheapest point to find a problem. Session recordings are usually personal data under the PDPA, so consent and how long recordings are kept are agreed before any session.
04
When should you start with a UX audit instead of a redesign?
Start with an audit when you are not sure what is wrong, when conversions or sign-ups have dropped, or when your product has grown feature by feature and no longer feels coherent. The audit tells you whether targeted fixes are enough or a redesign is worth it.
If you already know the product needs a new structure, the audit becomes the first stage of the redesign, and what works is kept.
Guides
Guides on UI/UX design and prototyping
What does a UI/UX design agency do?
A UI/UX design agency finds out how people use a website or app, plans its structure and journeys, designs the screens and tests them with users. We design websites and web apps, and audit websites, web apps and mobile apps.
What is the difference between UI and UX design?
UX design is how the product works, from its structure and flows to the path towards a goal such as an enquiry or purchase. UI design is how it looks, including layout, type, colour and components. Every project with us covers both.
How much does UI/UX design cost in Singapore?
It depends on how many screens and user journeys are in scope, how much research and testing you need, and whether you need a design system. A focused UX audit costs less than designing a web app with several user roles. We quote after the brief.
What do I get at the end of a UI/UX project?
Depending on scope, a prioritised findings report with screenshots, wireframes, final UI designs and a clickable prototype in Figma, a design system, and a walkthrough for your developers. You own the files.
Is a UI/UX audit the same as a website audit?
No. A UI/UX audit looks at how people use your product, such as its flows, navigation and design. Our website audit covers technical areas such as SEO, performance and security. Many clients do both.
How long does a UI/UX project take?
It depends on how many screens, journeys and user roles are in scope, and whether testing is included. A focused UX audit is quicker than designing a web app with many user roles. We confirm the timeline after the brief.
Can you build the designs, or work with our developers?
Both. We design and build websites and web apps, so the designs can go straight into development. Or we hand over the Figma files and support your own developers.
Related services
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Grow
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Explore →BuildWeb app development
Customer portals, booking systems and admin dashboards built around how your business runs, with code you own.
Explore →DesignWebsite redesign
A fresh website that fits your business today, planned to turn more visitors into customers.
Explore →Start with a free consultation
Tell us about your website and we will tell you what we would change first.